Privacy Policy

This 2026 Privacy Policy explains how the Company collects, uses, stores, and protects personal data, as well as the choices and rights available to players who access the site. Understanding these data protection rules ensures that players can navigate the platform safely and maintain full control over their personal files. Users are highly encouraged to read these guidelines thoroughly before registering on the official casino site.

Overview of Data Processing

This Privacy Policy establishes the administrative rules and protocols the Company utilizes to process personal information across its digital properties in 2026.

Personal data is held and processed by the operator: Raw Entertainment B.V. (the “Company”), a business entity formed under the laws of Curaçao, registered under company number 157,205, with its registered office at Korporaalweg 10, Curacao, Curaçao. The Company operates the site under license number OGL/2024/687/0427, issued by the Government of Curaçao.

Voluntary Authorization and Permission

Establishing a profile or accessing the online network implies that the player provides explicit authorization to manage their personal files.

Each time a player accesses the website or establishes a personal account, they grant the Company explicit permission to gather, store, analyze, and transfer their personal details to authorized third-party service providers, as well as affiliated businesses within the corporate group, whenever such actions are required to deliver the specific platform functions accessed by the user.

Categories of Stored Information

The Company categorizes processed data into three distinct divisions to ensure complete clarity and transparency regarding stored database records.

Methods of Gathering Personal Data

The platform compiles player information through several direct interactions, technical logs, and verified third-party integrations in 2026.

The Company acquires player information through the following standard operational channels:

• Account Registration: Details entered manually by the player during profile setup, including name, email address, date of birth, and contact numbers.
• Platform Activity: Automatic logging of gameplay events, transaction histories (deposits and withdrawals), and configuration adjustments.
• Support Communications: Records of correspondence saved during live chat sessions, email exchanges, and help desk ticket submissions.
• Tracking Technologies: Usage logs and user preferences compiled via browser cookies and similar digital tools.
• Promotional Programs: Information submitted voluntarily when participating in tournaments, bonus campaigns, or feedback surveys.
• Authorized Third Parties: Compliance records and fraud-prevention data provided by external identity check services, payment processors, and regulatory partners.

If a player does not provide the required data, the Company may refuse account registration, transaction approvals, or customer service.

Operational Objectives of Data Processing

The Company handles personal files strictly under authorized legal bases to deliver platform features and meet corporate obligations.

The Company utilizes compiled data to achieve the following operational and regulatory objectives:

• Profile Administration: Creating unique user accounts, managing security settings, and executing necessary profile changes.
• Service Operations: Running game rounds, managing financial transactions (deposits and withdrawals), and maintaining transaction records.
• System Maintenance: Fixing website errors, conducting performance tests, and upgrading page loading speeds.
• Promotional Coordination: Determining eligibility for bonuses, applying promo codes, and preventing promotional abuse.
• Marketing Communications: Sending promotional updates, product news, and account alerts to users who have provided explicit marketing consent.
• Business Intelligence: Reviewing aggregated or masked data trends to evaluate service demand and analyze risk factors without identifying individual users.
• Compliance Auditing: Performing mandatory identity, age, and Know Your Customer (KYC) checks to prevent money laundering, fraud, and underage gambling.
• Legal Protection: Resolving disputes, enforcing corporate terms of service, and defending against legal claims.

Stored Data Retention Policies

To prevent excessive file storage, the Company implements a strict schedule to ensure personal information is deleted once its purpose is fulfilled.

The Company applies the following specific retention timelines to its databases:

• Information is reviewed and deleted when the initial collection purpose no longer applies.
• Active services and support logs are maintained during the lifetime of the player’s account.
• To ensure compliance with strict international anti-money laundering (AML) and financial reporting regulations, specific transaction and identity records are kept for 10 years following account closure.

Information Security Controls

The security of stored player profiles is maintained through advanced technological safeguards and restricted administrative access protocols.

These security controls include secure encrypted servers (using TLS protocols), strict database firewalls, restricted staff access controls, and mandatory two-factor authentication (2FA). Only authorized personnel with a clear operational need can view personal records, and all team members are bound by strict confidentiality duties.

Marketing Preferences and Opt-Out Options

Players maintain absolute authority over how their contact details are utilized for promotional communications and platform alerts.

To opt out of promotional newsletters or account updates, users can click the unsubscribe link embedded in any official email or submit a direct request to the customer support team to withdraw their marketing consent.

Use of Tracking Cookies

The website places small tracking files within the user’s browser to optimize page layouts, remember settings, and monitor speed.

These files enable the platform to identify unique device sessions, remember selected language preferences, analyze page error rates, and monitor external redirect traffic. Players can adjust, restrict, or delete browser cookies at any time through their personal web browser settings (such as Chrome, Safari, Firefox, or Edge).

Legal Privacy Rights of Players

Under international data protection regulations in 2026, players hold direct legal rights to access, modify, or erase their stored profiles.

To initiate any of the following privacy requests, the player must contact customer support and submit valid proof of identity:

• Right of Access: Requesting comprehensive copies of all stored personal records, transaction logs, and communication history.
• Right to Rectification: Demanding the immediate updating or correction of inaccurate, outdated, or incomplete personal details.
• Right to Erasure: Demanding the complete deletion of stored personal data, except where statutory retention laws require the Company to maintain the files.
• Right to Restriction: Requesting a temporary suspension of specific data processing checks while a data accuracy or legal dispute is being reviewed.
• Right to Object: Refusing the use of personal data for direct marketing, analytical profiling, or other legitimate corporate interests.
• Right to Data Portability: Requesting personal profile details and transaction logs in common digital formats (such as CSV or JSON) for transmission to another operator.

Cross-Border Information Transfers

The Company may transfer personal files internationally to secure servers and operational databases located outside the player’s country.

For all international transfers in 2026, the Company applies rigorous contractual safeguards, such as standard contract clauses, access limits, and data encryption standards, to ensure that player data is protected to the same high security standards enforced domestically.

Information Disclosures to External Parties

The Company strictly restricts the transmission of customer details, ensuring files are never rented or sold to independent marketing organizations.

Information is shared with third parties strictly under the following controlled circumstances:

• Statutory Compliance: Disclosing specific records to comply with valid court orders, police investigations, tax audits, or official regulatory requests.
• Operational Necessity: Providing required files to secure payment processors, data hosting firms, identity check agencies, and technical support teams.
• Regulatory Supervision: Sharing audit reports and verification files with official gambling commissions to maintain licensing standards in approved markets.
• Explicit Authorization: Sharing personal details with external partners only after the user selects and approves an opt-in option on the site.

Customer Support and Data Inquiries

The dedicated administrative department remains available to address player inquiries regarding stored personal files and security settings.

All data protection queries, data correction reports, or portability requests should be submitted directly via email. The customer assistance department reviews all submitted requests and provides a formal response within 48 hours.